Return & Refund Policy

Returns & Refunds – Frequently Asked Questions

📦 What is your return policy?

At Fitt-Curvy Men’s Fashion , we offer a 14-day hassle-free return policy. If you’re not fully satisfied with your order, you can return eligible items within 14 days of receiving your package.

✅ What are the conditions for a return?

To be eligible:

• The item must be unused, unworn, with original tags and packaging.

• You’ll need to provide proof of purchase (such as an order confirmation email or a screenshot of your payment).

🛠️ What if I received a damaged or defective product?

We’re sorry that happened! If your product is damaged, has manufacturing defects, or arrived in poor condition, please contact us within 14 days. We’ll send you a prepaid return label and offer a free replacement or full refund—your choice.

📦 My order hasn’t arrived. What should I do?

If your package hasn’t arrived within 40 days of purchase, please get in touch with us. We’ll investigate the delay and, if appropriate, issue a full refund.

📉 What if my order was incomplete?

If any items are missing from your shipment, we’ll either:

• Refund the value of the missing items, or

• Cover the return costs for a full return.

Let us know within 14 days of delivery so we can fix it quickly!

🔁 Can I exchange an item for a different size?

Absolutely! We offer free size exchanges. Simply contact us, and we’ll send you a free return labeland help you select the right size.

❌ Who pays for return shipping?

We cover return shipping for:

• Damaged items

• Defective products

• Incomplete or missing orders

• Wrong items sent

• Free exchanges

For returns due to:

• Change of mind

• Incorrect size selection

• Personal preferences

You will need to cover the return shipping costs. Our return center is based in Hong Kong.

🛑 What items are non-returnable?

We cannot accept returns on:

• Customized or personalized items (e.g., your logo or name added)

• Gift card

If you’re unsure whether your item qualifies, feel free to contact us.

💳 How do refunds work?

Once your return is received and approved, we’ll:

• Notify you via email

• Process a full refund to your original payment method within 3–10 business days

Please note that your bank may need extra time to finalize the transaction.

🕓 Can I cancel my order?

Yes! You have 24 hours after placing your order to request a cancellation. After this window, your order will be processed and must go through our standard return policy.

To cancel, email us at sales@fittcurvy.com right away.

📬 Who can I contact for help?

If you have any questions about returns, refunds, or exchanges, contact us at:

📧 Email: sales@fittcurvy.com

💡 Shop Confidently

We’re committed to making sure every customer feels secure, supported, and satisfied. Thanks for choosing Fitt Curvy – where your shopping experience is just as sharp as your style.